Returns & Exchanges

At The Grounded Sole, we want you to feel confident in every step you take; if your purchase isn't a perfect fit, you can return or exchange it within 30 days of delivery. All items must be in their original, unworn condition with the packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the footwear in its original box and place it inside a shipping mailer to ensure the product remains protected during transit.

3

Attach the Label

Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing